Free freight shipping on every order — no minimum.
Every order ships free with full cargo insurance to the contiguous 48 states. No order threshold, no surprise fees at checkout.
Your delivery timeline
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Day 0Order placedConfirmation email sent immediately and your card is pre-authorized. We then confirm stock with the warehouse.
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Days 1–3ProcessingStock confirmed, card charged, and your unit is packed for freight pickup.
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Days 3–8Tracking issuedWe email your tracking number and the freight carrier's contact details.
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Days 5–10DeliveryThe freight carrier delivers to your address. Inspect the packaging before you sign.
Haven't received tracking within 8 days? Contact us right away and we'll chase it down.
How freight delivery works
Large inflatables ship by LTL (less-than-truckload) freight. Delivery is curbside — the driver is not required to bring the unit inside or around back. Commercial units are heavy, so please have a second person available to help move it.
If your shipment arrives damaged
Inspect the packaging while the driver is still there.
This is the single most important step. Freight insurance claims depend on damage being recorded at delivery.
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Note the damage on the delivery receipt before you sign. Even if it looks minor.
- Photograph the damaged packaging and any damage to the unit itself.
- Email the photos and your order number to ryan@inflatablebouncehouseforsale.com.
We handle it from there. We file the insurance claim on your behalf and arrange a replacement or refund at no cost to you.
Out of stock or backordered?
When you place your order your card is pre-authorized, not charged. We only charge you once we have confirmed with the warehouse that your unit is in stock and ready to ship. If it turns out to be unavailable, we will email you within 24–48 hours and you choose: wait for the restock, swap for a comparable unit, or cancel — and the authorization is released without you ever being charged.
30-day returns
You have 30 days from your delivery date to start a return. To be eligible:
- The item must be unused and in original, unassembled condition
- It must be in the original manufacturer packaging
- A 20% restocking fee applies to returns of undamaged, non-defective items
- Return shipping is the buyer's responsibility on non-damaged returns
Arrived damaged or defective? The restocking fee and return shipping are both waived. You are never charged for our mistake or a carrier's.
To start a return, email your order number and reason to ryan@inflatablebouncehouseforsale.com. We respond within 24–48 hours with instructions.
Warranty & defect claims
Every unit we sell is factory-new with the full manufacturer warranty. For a defect claim, email us:
- Close-up photos of the defect
- A wide shot showing the full unit
- Your order number and a brief description
We follow up within 24–48 hours. Warranty terms vary by manufacturer — check this product's page for brand-specific coverage.
