Refund policy

Our return policy covers purchases made on this site only. Please review the terms below before initiating a return.

Return Window

Returns are accepted within 30 days of the delivery date. Items returned after 30 days will not be accepted.

Restocking Fee

A 20% restocking fee applies to all returns of undamaged, non-defective items. This fee covers inspection, repackaging, and return freight handling. The restocking fee is waived in full for items that arrive damaged, defective, or materially different from what was ordered.

Return Conditions

To be eligible for a return, items must be:

Unused and in original, unassembled condition
In original packaging, including all tags, accessories, and documentation
Not assembled, inflated, or used outdoors

Items that have been assembled, used, or show signs of wear are not eligible for return.

Damaged or Defective Items

If your order arrives damaged or defective, email photos to ryan@inflatablebouncehouseforsale.com within 48 hours of delivery. Do not refuse the delivery — accept the shipment, document the damage, and contact us immediately. We will arrange a replacement or full refund at no cost to you. No restocking fee applies.

How to Return an Item

To start a return, contact us at ryan@inflatablebouncehouseforsale.com or call 1-844-777-1387. Include your order number and reason for return. We will provide a return authorization and shipping instructions. Returns sent without prior authorization may not be accepted.

Refund Processing

Once your return is received and inspected, we will process your refund within 5 to 7 business days. Refunds are issued to your original payment method. The 20% restocking fee and original outbound shipping cost (if applicable) will be deducted from the refund total.